Become a Call Centre Representatives with Leavitt Machinery Today
Leavitt Machinery is one of the fastest growing material handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth over the past 25 years.
The position is not only limited to Leavitt Machinery as we have other reputable establishment in the country seeking to hire capable and qualified personnel to join their team
As the first point of contact for our customers, you will play a crucial role in providing excellent service, addressing inquiries, and resolving issues. Join us in delivering exceptional customer experiences through effective communication and problem-solving.
Job Description
Call Centre Representatives are responsible for handling incoming customer calls, addressing inquiries, providing information, and resolving issues in a professional and efficient manner. This role involves utilizing communication skills, product knowledge, and problem-solving abilities to ensure customer satisfaction and uphold the company’s standards of service.
What you’ll be doing in the position
- Answer incoming calls promptly and professionally
- Listen attentively to customer inquiries and provide accurate information
- Resolve customer concerns, complaints, or issues in a timely manner
- Process orders, returns, and exchanges as needed
- Navigate computer systems to access and update customer information
- Collaborate with team members to share information and improve service quality
- Meet or exceed performance targets, including call handling and resolution metrics
- Stay updated on product knowledge, company policies, and procedures
Perks and Benefits
- Competitive hourly wages
- Potential tips
- Opportunities for career advancement within the company.
- Flexible work schedules
- Health and dental insurance
- Employee assistance programs
What’s required of you?
- Excellent verbal communication skills
- Strong active listening and problem-solving skills
- Customer-focused attitude with empathy and patience
- Ability to navigate computer systems and use call center software efficiently
- Adaptability to handle various customer personalities and situations
- Basic typing and data entry skills
- Previous customer service or call center experience is an asset
- High school diploma or equivalent education
Working Conditions
- Work takes place in a call centre environment.
- Use of headsets and computer systems for extended periods
- Flexible shifts, including evenings, weekends, and holidays
- Adherence to call handling and resolution targets
- Fast-paced and dynamic work atmosphere