Customer Service Representative Jobs in the United Kingdom
Become an integral part of various establishments to create positive customer experiences with your excellent communication skills and customer-service orientation.
Customer Service Representatives are responsible for handling customer inquiries, providing information about products or services, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and the ability to navigate customer interactions through various channels.
Job Summary
We are seeking energetic and customer-focused individuals to join our team as Customer Service Representatives. As the first point of contact for our customers, you will play a key role in providing excellent service, addressing inquiries, and resolving issues. If you have strong communication skills and a passion for customer satisfaction, we invite you to apply
What you’ll be doing
- Respond promptly to customer inquiries via phone, email, or chat
- Provide accurate information about products, services, and company policies
- Resolve customer issues, complaints, or concerns in a professional and timely manner
- Process orders, returns, and exchanges
- Maintain customer accounts and update information as needed
- Collaborate with other departments to address customer needs
- Meet or exceed performance targets
- Keep records of customer interactions and transactions
Perks and Benefits
- Competitive salary with potential for performance-based bonuses
- Opportunities for career advancement within the company
- Health and dental benefits
- Flexible work schedule
- Positive and collaborative work environment.
- Employee assistance programs
What do you need
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Customer-focused attitude with empathy and patience
- Ability to navigate computer systems and use customer service software efficiently
- Adaptability to handle various customer personalities and situations
- Basic math skills for processing orders and transactions
- Previous customer service experience is preferred
- High school diploma or equivalent education
Working Conditions
- Work takes place in an office or call center environment
- Use of headsets and computer systems for extended periods
- Varied schedules including evenings, weekends, and holidays
- Fast-paced and dynamic work atmosphere
Preferred Skills
- Multilingual skills to serve a diverse customer base
- Familiarity with CRM software and call center tools
- Additional certifications in customer service or communication
- Ability to remain calm and professional under pressure